Support

At Exploria, our mission is to keep customer satisfaction high by offering exceptional products and service. We are dedicated to providing customers with numerous opportunities to interact with our team when a technical question or incident may arise. Our 24/7 global support offering provides customers with an Account Manager and support team whom all have a deep expertise with our systems.

Customers can contact Exploria’s Technical Support Center toll free at: 1-866-523-8864, support@exploria.net, or via exploriasupport.com regarding any issues or problems they may have relating to the Global Exchange. We hold standard business hours: Monday to Friday: 8:30 AM to 5:30 PM EST. After hours technical support is available by appointment. Calls left on voicemail in the evening are returned promptly the next business day.

Alternatively there is a 24/7 Call Center option available that can be reached globally. Built into the solution is an on-line help facility that is indexed against each function so that users do not have to scroll through an entire document to find the relevant topic. There is also a Quick Access FAQ.

Upon receiving a call/email, Exploria’s Technical Support Department representative routes the call directly to the appropriate representative or technical advisor. The representative will ask questions about the problem and log all pertinent details in a call tracking database. Technical Support issues are typically resolved in the initial contact. The flowchart below showcases how issues are handled.

 

Customer Support

We have physical locations in:
Hartford, CT
Paris, France
Muenster, Germany
Beijing, China

At Exploria we know that our serving our clients and being an engaged partner contributing to their success is a requirement. We are committed to service excellence, product superiority, and our customers.